Electronic payment services in the EU and the US
PhD student: Mrs I.B. Raiwa-Rietbroek
Promotors: Prof M.B.M. Loos, Mrs Prof C. Mak, Prof C.E. du Perron
Duration: 1/6/2012 - 30/11/2016
PhD defence: Amsterdam, 16/10/2020
In their daily lives consumers make countless transactions either at the physical point-of-sale (POS) or remotely via electronic means of communication. Increasingly, those transactions are being completed with the use of electronic payment services. Electronic payment services come in many shapes and sizes - from electronic banks transfers, card payments with the use of credit, debit or prepaid cards to payments with the use of mobile devices. Typically, those payments relate to the purchase of goods and services by consumers from merchants (B2C), although they can equally well be used in consumer-to-consumer (C2C) or peer-to-peer (P2P) context. The proliferation of electronic payment services gives consumers more choice, but also brings a variety of risks. The multiplicity of new products and new parties in the payment process create new challenges. The consumer protection policies have been developed and new legislation has recently been enacted on both sides of the Atlantic to respond to those challenges and to provide more legal certainty for the users of the electronic payment services. Research compares sociological, economic and cultural conditions that have been driving the development of consumer protection policies for electronic payment services in the European Union and the United States and the current state of legislation applicable to electronic payment services.